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Support

Radish Help Center.

Get direct answers about receipt scanning, review, billing, privacy, iCloud recovery, and household sharing. For personal help, email hello@radish.money.

Updated October 20, 2026.

Available in the US and UK App Stores. Requires iOS 18 or later. Apple shows availability for your Apple Account before downloading.

Start hereRequirements and first receipt Scan a receiptLong receipts and scan limits Review the draftTotals, discounts, and item families Control your dataExport, deletion, and analytics Household & iCloudSharing, sync, and recovery BillingRestore, cancel, or request a refund

Start here

What you need and when a plan starts

System and receipt requirements

Radish is an iPhone app that requires iOS 18 or later. Cloud scanning is optimized for English-language US and UK grocery receipts with USD and GBP totals. Results can vary with receipt layout, image quality, device, language, network, model, and service availability.

Your first receipt

After onboarding, a new empty household can scan or add by hand, review, and save three receipts before the paywall. Continued use requires a monthly or yearly subscription. Deleting receipts does not reset the free allowance.

What requires a subscription

After the three free receipts, continued scanning, receipt review, household sharing, and spending views require active subscription access on that iPhone. A household QR shares grocery data, not an App Store subscription; eligible Apple Family Sharing can separately provide access.

Receipt scanning

Capture the full paper receipt

These instructions describe Radish 1.15.1 and later. If your installed version does not offer photo, PDF or Share import, use the camera or Add by hand.

Long receipts

Use the iPhone document scanner and capture the receipt in order from top to bottom. One scan can contain up to four pages. If a receipt has more than four pages, Radish asks you to reduce it before processing; it does not silently drop the extra pages. Keep each page flat, well lit, in focus, and include enough overlap to avoid losing a line at a fold.

Digital receipts and screenshots

Tap + to scan with the camera, choose receipt photos from your library, or import a PDF. You can also send 1–4 receipt images or one PDF of up to four pages to Radish through the Share menu. Open Radish to review the shared import. Photo recognition requires your permission; you check the draft before saving. Add by hand remains available.

When scanning is unavailable

Check camera permission, internet access, free storage, iOS version, and service availability. Try a new scan with the whole receipt inside the frame. If scanning still fails, choose Add by hand; manual entry does not require receipt-processing permission.

What leaves the iPhone

Only after you allow receipt processing, Radish can send up to four selected receipt photos through its Cloudflare-hosted service to OpenAI to create an editable draft. See the Privacy Policy summary for the exact service and retention boundaries.

Review before saving

Treat recognition as a draft, not a final record

Coupons, tax, and discounts

Check item prices, printed subtotal, tax, fees, deposits, discounts, and total against the receipt. Receipt-level adjustments that cannot be attached safely can appear under Needs review. Correct the draft rather than assuming every printed promotion was applied to the right item.

Weighted items and deposits

For produce, bulk goods, bottle deposits, and similar lines, confirm that the saved amount is the extended line amount—not a unit rate, weight, or deposit label. Add, edit, or remove a line when the draft does not match the paper receipt.

Returns and negative lines

Discounts and returns may be represented as adjustments rather than ordinary purchased items. Check the sign and the printed total. If the draft cannot represent a complex return clearly, correct the saved items manually or keep the receipt outside Radish; do not treat the export as an accounting record.

When the total does not match

Radish shows whether reviewed items and recognized adjustments add up to the printed total. If items are under, add a missing line; if they are over, check for a duplicate or discount. You can also edit the printed total. Confirm only after the saved draft matches the receipt you want recorded.

Matching item families

Radish groups matching saved items under an item-family identifier so a household name, category, and Essential or Optional choice can be reused. Similar-looking lines can still need correction; the family is a product convenience, not a guaranteed universal product match.

Changing Essential or Optional

A later household choice replaces the earlier choice for that matching family. Spending views use the current family choice, so matching saved items can move between Essential and Optional across the visible history. Receipt amounts and the original reviewed line remain separate from that household label.

See an editable receipt draft
Radish Review with editable items, amounts, categories and household choices.

Actual app screen with sample data; labels may vary by version.

Data controls

Export and delete the right layer

CSV export

Open Settings, choose Data export, and select a destination in the iOS share sheet. Radish creates radish-purchase-history-v1.csv: UTF-8 CSV with 30 columns and one row per saved item, or one receipt-only row when a receipt has no items. It exports the complete saved history, not one selected receipt, and is not a Radish restore file.

See every CSV field and download a synthetic example.

Delete receipts

Open Receipts to delete one receipt or choose Delete all receipts. This removes the saved receipts and their items from Spending. In a shared household, the deletion can sync to connected iPhones. Delete all keeps saved item choices and store names.

Delete service data

Settings > Receipt processing > Delete service data removes this installation’s receipt-service security records after a signed confirmation. It does not delete saved receipts, iCloud household history, analytics events, or an OpenAI request already sent.

Disable scanning or analytics

Turning off Receipt processing prevents future receipt-photo uploads; manual entry remains available. Turning off Usage analytics stops future analytics capture, clears unsent local events, and removes the local analytics identifier. Neither action recalls data already received by a provider.

Use the Privacy Policy deletion matrix before deleting the app or changing iCloud data. Those actions affect different data layers.

Find Data export and receipt controls
Radish Settings showing receipt processing and Data export.

Actual app screen with sample data; labels may vary by version.

Household & iCloud

Share deliberately and verify recovery

Connect two iPhones

The supported household is two iPhones using different Apple IDs, iOS 18 or later, iCloud, and internet access. One person creates a fresh QR invite; the other scans it and confirms joining. Sync is not guaranteed to be immediate, so check the connection and last-sync status before assuming both phones match.

Check reinstall recovery

Open Settings > Data & iCloud and choose Verify backup now. Radish checks that the recovery key is readable from iCloud Keychain and that the current sealed household snapshot can be saved to and read back from CloudKit. A successful check is evidence for that moment, not a guarantee that Apple services will always be available.

Leave or stop sharing

A participant can choose Leave household; an owner can choose Stop sharing. Future changes stop syncing, but receipts already stored on each iPhone stay there. Radish cannot erase copies already saved on the other phone.

Sync or storage needs attention

Do not delete or replace data while Radish reports that encrypted receipts cannot be verified. Retry first. If Radish offers a recovery file or start-fresh path, save the recovery file privately before continuing, then contact support if the existing history still cannot be opened.

Find your household controls
Radish household setup and sharing controls.

Actual app screen with sample data; labels may vary by version.

App Store billing

Apple manages the purchase

Restore purchase

Open Radish, go to Settings > Support, and tap Restore purchases. Radish asks Apple for the current verified subscription status. A Radish household invite does not restore or transfer an App Store entitlement.

Cancel subscription

In Radish, open Settings > Support > Manage subscription, or use iPhone Settings > Apple Account > Subscriptions. Select Radish and follow Apple’s cancellation controls. Canceling stops future renewal under Apple’s rules; it does not delete receipts or other data.

Request a refund

Some App Store purchases may be eligible for a refund. Sign in to Apple’s Report a Problem, choose Request a refund, and select the Radish purchase. Apple determines eligibility; Radish cannot approve or guarantee a refund.

Accessibility & known limits

Use the native iPhone controls that work for you

Core Radish flows include VoiceOver labels, Dynamic Type layouts, keyboard focus handling, and Reduce Motion alternatives in source and automated tests. This page does not make a formal accessibility-conformance claim, and the camera document scanner remains dependent on Apple’s VisionKit experience. If a common task is blocked, email the device model, iOS version, Radish version, task, and assistive setting you were using—without sending a real receipt.

  • The current release is optimized for English-language US and UK grocery receipts with USD and GBP totals.
  • In Radish 1.15.1 and later, add receipts with the camera, photo library, PDF import or Share menu. Recognition supports up to four pages; review the result before saving.
  • Household sharing currently supports two iPhones, different Apple IDs, iCloud, and internet access.
  • Recognition and synchronization are not guaranteed to be complete or immediate; review and status checks remain necessary.

Contact

Send the smallest useful support report

For product help, email hello@radish.money. Include your iPhone model, iOS version, Radish version, the screen or task, what you expected, and what happened. Do not send real receipt photos, full analytics identifiers, Apple purchase proofs, QR codes, credentials, or household secrets.

For privacy questions, email privacy@radish.money. To report a suspected security issue privately, email security@radish.money.

Related Radish pages

Home How Radish works Grocery receipt organizer Pricing Receipt data & privacy Grocery spending guides Grocery receipt scanner Grocery receipt to CSV Grocery spending tracker Grocery tracker for couples Track groceries without bank linking USDA grocery budget calculator Essential vs optional guide About Radish Privacy Policy Terms of Use Subscription terms